Refund policy
## **Refund and Cancellation Policy**
**Last updated:** DATE /01/11/2025
Thank you for shopping with **Invonext** (“we”, “our”, “us”).
This Refund and Cancellation Policy applies to all purchases and subscriptions made through **[www.invonext.in](http://www.invonext.in)** (the “Site”).
By placing an order with us, you agree to this policy. Please read it carefully before making any purchase.
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### **1. Cancellations**
#### 1.1 Before Order Confirmation
* Orders or subscriptions can be cancelled within **[24 hours]** of purchase or before they are processed, whichever comes first.
* To cancel, please contact us at **[your support email, e.g., [support@invonext.in](mailto:support@invonext.in)]** with your order details.
#### 1.2 After Order Confirmation
* Once an order is confirmed or service has started, cancellation requests may not be accepted unless otherwise specified for that product or service.
* For digital products or software subscriptions, cancellations are allowed **only before activation or download**.
### **2. Refunds**
#### 2.1 Eligibility for Refunds
Refunds may be issued under the following circumstances:
* You have been charged incorrectly due to a technical or billing error.
* You have not received the product or service within the promised time frame.
* The product or service is materially defective or not as described (for physical products, if applicable).
* A subscription is cancelled within the refund window, as defined below.
#### 2.2 Non-Refundable Items
We do not issue refunds for:
* Downloaded digital products, once access or license keys have been delivered.
* Services already rendered or time-based subscriptions after usage has begun.
* Discounted, promotional, or free-trial products.
* Custom or personalized orders.
#### 2.3 Refund Process
* To request a refund, email us at **[[support@invonext.in](mailto:support@invonext.in)]** with your order number, proof of payment, and reason for refund.
* Refund requests will be reviewed within **[7–10 business days]**.
* Approved refunds will be credited back to your original payment method within **[5–7 business days]** after approval (processing time may vary depending on your payment provider).
### **3. Subscription Services (if applicable)**
* Subscriptions automatically renew unless cancelled before the renewal date.
* You may cancel your subscription anytime through your account settings or by emailing **[[support@invonext.in](mailto:support@invonext.in)]**.
* Cancellation will take effect at the end of the current billing cycle. No partial refunds will be issued for unused periods.
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### **4. Late or Missing Refunds**
If you haven’t received your refund yet:
1. Check your bank account again.
2. Contact your credit card company or payment provider—it may take some time before your refund is officially posted.
3. If you still have not received your refund after **14 days**, please contact us at **[[support@invonext.in](mailto:support@invonext.in)]**.
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### **5. Changes to This Policy**
We may update this Refund and Cancellation Policy at any time without prior notice. The revised version will be posted on this page with the updated date. Continued use of our Site after such changes constitutes your acceptance of the revised policy.
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### **6. Contact Us**
If you have any questions about cancellations or refunds, please contact us at:
**Invonext**
📧 **Email:** [[support@invonext.in](mailto:support@invonext.in)
(contract@invonext.in) (payment@invonext.in)
🌐 **Website:** [https://www.invonext.in](https://www.invonext.in)